Legal
How we collect, use, protect and retain the information connected to your TitanaPlay membership.
Last updated March 2026
We collect the information you provide at registration, the details you add to your account later, and the records generated as you use your membership.
We also collect technical information such as device type, browser version and connection data, which helps us keep accounts secure.
Information is used to operate your membership, verify identity and age, apply promotional eligibility, process payments, prevent fraud and meet our regulatory obligations.
Promotional communication is only sent where you have chosen to receive it, and can be switched off at any time from your account.
Account records include your name, contact details, date of birth, verification documents, control-tool settings and communication preferences.
You can review and correct most account information yourself; our support team can help with anything that is locked for verification reasons.
We keep records of deposits, withdrawals, promotional credits and the progress of any promotional requirement attached to your account.
Payment credentials are handled by our payment partners; we retain only the limited references needed to reconcile a transaction.
Cookies and similar technologies keep you signed in, remember preferences and help us understand how our pages are used.
Non-essential cookies are only set with your consent, and your choice can be changed whenever you like.
Data is encrypted in transit and at rest, access is restricted on a least-privilege basis, and our systems are monitored continuously.
We recommend enabling every available account security feature and using a unique password for your membership.
Information is retained for as long as your account is active and afterwards for the period required by our legal and regulatory obligations.
Records connected to self-exclusion are retained for the duration of the exclusion so that the restriction can be honoured.
You may request access to your information, correction of inaccurate records, deletion where retention is no longer required, restriction of processing, and portability of the data you provided to us.
Requests are answered within the timeframe set by applicable data protection law.
We work with verification, payment, communication and analytics providers. Each is bound by contract to process member information only on our instructions.
We do not sell member information.
This policy is reviewed regularly. When material changes are made, members are notified before the new version takes effect.
Privacy questions and data requests can be sent to privacy@vanta.example, or raised through the support channel inside your account.